Frequently asked questions

• Updating your Jobstack App

  How to Update Your JobStack App

  This short guide walks you through updating either JobStack for Work (for job seekers) or JobStack for Business (for customers) on iOS (iPhone / iPad) and Android devices. Keeping the app up to date ensures you get the latest features, bug fixes and security improvements.

  Updating on iOS (App Store)

  Option 1 – Update from your Account screen:

  1. Unlock your device and open the App Store.
  2. Tap your profile picture (upper‑right corner).
  3. Scroll to “Available Updates”.
  4. Find JobStack for Work or JobStack for Business then tap Update.

  Option 2 – Search the listing page manually:

  1. Open the App Store and tap the search tab.
  2. Type “JobStack for Work” or “JobStack for Business”.
  3. If an Update button appears, tap it.

  Direct links to the listings (tap if you are reading this on your device):
  • JobStack for Work – iOS: https://apps.apple.com/us/app/jobstack-for-work-job-search/id1533453332 
  • JobStack for Business – iOS: https://apps.apple.com/us/app/jobstack-for-business/id1551379220 

  Tip: To turn on automatic updates, go to Settings ► App Store ► App Updates and enable “App Updates”.

  Updating on Android (Google Play Store)

  Option 1 – Update from Manage apps & device:

  1. Open the Google Play Store app.
  2. Tap your profile picture and choose “Manage apps & device”.
  3. Under “Updates available” tap “See details”.
  4. Look for JobStack for Work or JobStack for Business then tap Update.

  Option 2 – Search the listing page manually:

  1. In Google Play, tap the search bar and type the app name.
  2. Open the app page; tap Update if available.

  Direct links:
  • JobStack for Work – Android: https://play.google.com/store/apps/details?id=org.peopleready.jobstack 
  • JobStack for Business – Android: https://play.google.com/store/apps/details?id=org.peopleready.jobstackcustomer 

  Tip: To enable auto‑updates, open Google Play Store ► profile icon ► Settings ► Network preferences ► Auto‑update apps and select your preferred option.

  Troubleshooting

  - No “Update” button? The app is already on the latest version.

  - Update stuck or fails? Check your Wi‑Fi or mobile data connection and ensure you have at least 200 MB of free storage.

  - Still having trouble? Delete the app then reinstall it from the links above – your PeopleReady login will bring back your data.

   

  

   

• Screenshots on iPhone and Android mobile phones

  Taking screenshots on Android and iOS:

  Android:

  1. Locate the buttons: You'll need to find the power button and volume down button. They're usually located on the right side of your phone.

  1. Press and hold: Simultaneously press and hold both the power button and volume down button for a couple of seconds.

  1. Confirmation: You'll see a brief animation or hear a shutter sound, and a thumbnail of the screenshot will appear in the corner of your screen.

  1. Access and edit: You can access the screenshot from your phone's gallery or photos app. You can also edit it directly there, crop it, or share it with others.

  iOS:

  1. Identify your iPhone model: The screenshot method differs slightly depending on whether your iPhone has a Home button or not.

  • For iPhones with a Home button (iPhone 8 and earlier): Press and hold the Home button and power button simultaneously for a second.

  • For iPhones without a Home button (iPhone X and later): Press and quickly release the side button and volume up button together.

  2. Confirmation: Similar to Android, you'll see a quick flash and hear a shutter click. A screenshot thumbnail will appear in the bottom left corner of your screen.

  2. Access and edit: You can access the screenshot from your Photos app. You can edit, crop, or share it from there as well.

  Additional notes:

  • Some Android phones, like Samsung Galaxy models, might have slightly different screenshot combinations. You can consult your phone's manual or search online for the specific model.
• Copy and Paste from an SMS text message on iPhone and Android phones.

  How to copy and paste SMS messages on both iPhones and Android devices.

  Copy and Paste on an iPhone:

  Step 1: Open Messages app

  • Tap on the Messages app icon on your iPhone's home screen to open it.

  Step 2: Navigate to the SMS message

  • Find the SMS message that you want to copy and paste in the conversation list.

  Step 3: Long-press on the message

  • Long-press on the message you want to copy. After a moment, you should see the message bubble turn gray, and a menu will appear above it.

  Step 4: Tap "Copy"

  • In the menu that appears, tap on "Copy." The selected message will be copied to your iPhone's clipboard.

  Step 5: Open the destination app

  • Navigate to the app where you want to paste the copied message. It can be another messaging app, notes app, email, or any other app that allows pasting text.

  Step 6: Long-press and tap "Paste"

  • Long-press on the text field of the destination app until the context menu appears.
  • Tap on "Paste" from the context menu to paste the copied SMS message.

  Copy and Paste on an Android Device:

  Step 1: Open Messages app

  • Tap on the Messages app icon to open the default SMS messaging app on your Android device.

  Step 2: Navigate to the SMS message

  • Find the SMS message you want to copy and paste in the conversation list.

  Step 3: Long-press on the message

  • Long-press on the message you want to copy. You should see the message highlighted, and options will appear at the top of the screen.

  Step 4: Tap "Copy"

  • Look for the "Copy" option and tap on it. The selected message will be copied to your Android device's clipboard.

  Step 5: Open the destination app

  • Navigate to the app where you want to paste the copied message. It could be another messaging app, notes app, email, or any other app that supports text input.

  Step 6: Long-press and tap "Paste"

  • Long-press on the text field of the destination app until a popup menu appears.
  • Tap on "Paste" from the popup menu to paste the copied SMS message.

  Please note that the steps may vary slightly depending on the specific model of your iPhone or Android device and the version of the operating system it's running. However, the general process for copying and pasting text remains similar across most devices.

• Reset JobStack Password via Mobile App and Web App

  Note: If you just created an account and are having trouble with your temporary password, please refer to this article: Temporary Passwords for New Accounts – PeopleReady (zendesk.com)
  
  If you have already established your permanent password and are having trouble logging in:

  1. Visit the JobStack Mobile App
  2. Click the "Forgot password?" button

  

  3. Enter the phone number associated with your account then click "Next"

  

  4. Choose the best option to receive your verification code and click "Send Code"

  

  4. Check your phone or email for the code, then copy and paste the verification code into the box, then enter your new password and confirm it.
  
  

  

  Then, you're all set! 

   

  If you are trying to establish your password for the first time and are having trouble with the temporary code sent to you. Please e-mail appsupport@peopleready.com for assistance.